A major crisis in my famouse company or shop with one of my Essay

A major crisis in my famouse company or shop with unrivalled of my customers - Essay ExampleThis was the first time any such complaint was brought into the notice of the company. Our company has been an complete name in the clothing and accessories industry since many decades. To protect our image, we asked the woman to leave the shirt and her jot with us and if we found that the rash on her face was the result of our product she will surely be compensated.After the woman left a meeting was called where the precedential most management was briefed about this unknown complaint faced for the first time by any customer. It was concluded in the meeting that carry out must be taken on this complaint before any other customers come to us with the same complaint. An inquiry commission was appointed to look over this case and presented a report to the senior management about the whole issue. The shirt of the customer was sent for examination in the lab. After a couple of(prenominal) d ays the result of examination came and it was a shocked to hear that the companys product was trustworthy for the rash. The report suggested that chemical named formaldehyde is found in the fabrics of the shirt. This chemical is mostly used for giving the dress permanent press effect and also for increasing stain resistance. However this chemical can be harsh on skin if used in large quantity.The amount of formaldehyde found in fabric supplied by the supplier was more than the standard amount and this is the reason why the woman was plain about skin irritation. Now that the company found the root cause of the problem, it was decided that it will be better for the firm to change the supplier, to avoid such problem in future. It was concluded that it is not solo the mistake of the supplier, but the inspection department of our firm also failed to detect the presence of such well-set chemical in the raw material. The head of the inspection committee was also given a word of advice after this incidence and was asked to be act extra